Terms and Conditions

This website is owned and operated by Qualimax Ltd trading as Living Culture. In these terms and conditions "Living Culture", "we", "our" and "us" means Qualimax Ltd, "you" refers to you the customer.

"Dollar" constitutes New Zealand dollars only. These terms and conditions together with your order constitute the entire contract between Living Culture and the customer. No other external terms and conditions are applicable to this website and business. Terms and conditions cannot be varied without prior approval from both parties in writing.

Acceptance of terms and conditions

The terms and conditions are the terms on which Living Culture offers you access to the services of our website. By registering as a member with us, or purchasing products from us, you are accepting these terms and conditions. If you do not accept these terms and conditions, you must refrain from using the services. By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen years old.

New Zealand sales only

We only sell and ship Products within New Zealand. We do not make deliveries outside of New Zealand.

Payment methods and processing times

We currently accept payments using credit card facilities or bank deposit only.

Payments will not be processed until all applicable information has been received by Living Culture. Payments are not cleared on weekends or public holidays, please ensure sufficient funds are available on credit cards for payment to be processed on the next business day.

If your payment is not received within 7 days from the date that you receive your order confirmation, Living Culture reserves the right to cancel the transaction.

Living Culture also reserves the right to change prices for products displayed on livingculture.co.nz at any time without notification.

Delivery

Living Culture always aims to dispatch your item as soon as possible, it may however take up to 10 working days from date of payment for your item to be dispatched. Please note items will not be dispatched until payment has been received in full. Estimated delivery times will be displayed at the time of checkout.

Living Culture makes every effort to deliver your product according to the estimated delivery times provided at checkout, however bears no responsibility for delays caused by courier companies. All estimated delivery times are in business days and exclude weekends and/or public holidays.

For deliveries made by Living Culture, please be aware that our standard delivery service only includes one delivery person and delivers to your front door. Some of our products may be large and heavy, so it would be helpful if someone could be available to assist with unloading. If no one will be present to help, we offer the option of adding an extra delivery person for an additional fee of $50. If you have not already made arrangements, our customer service team will contact you to discuss your delivery options when your item is ready for delivery.

Click & Collect / Contactless Collection

Customers must check their order and the condition of the goods before taking the products off site. By taking the products away from the collection site, the customer is deemed to have checked and be satisfied with the condition of the products. Living Culture is not liable for any damage found on the products after they have been transported away from the collection site*.

(*Living Culture will take responsibility for missing parts, accessories or products that cannot be assembled due to a manufacturing error).

Store Credit

Any credit awarded to the customer may only be used towards the payment of products listed on our website. Credit may only be used in accordance with the terms and conditions listed on the website. Any credit awarded is non-redeemable for cash.

If the product cannot be repaired or exchanged by the same or another item with at least the same specifications, then a full refund (including shipping) will be provided. The item(s) must be returned to us with all internal and external packaging, accessories, swing tags, labels and manuals. The item(s) must be complete and intact under the warranty provisions. Upon return Living Culture or the local distributor/manufacturer will repair or replace damaged or faulty goods. If the product cannot be repaired or exchanged for a same or similar item, a full refund (including shipping) will be provided.

Refer also to our Return and Refund policy.

Credit Card Fraud

Whilst Living Culture employs the latest in Secure Sockets Layer (SSL) technology software for its transactions with our customers, Living Culture will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorized manner.

Terms and Conditions for Promotion

1. Offer excludes purchases of pergolas & accessories, cabins and gift cards.

2. This coupon code cannot be combined with any other offer.

3. Participation in the promotion is deemed acceptance of these Terms and Conditions.

4. Offer is applicable on Living Culture website, Living Culture TradeMe store or our Wairau Road showroom only.

5. The offer is not transferable or redeemable for cash.

6. Living Culture reserves the right to change or withdraw this offer at any time without any prior notice.

Terms and conditions
  • Offer Validity:

Each offer is valid only for the specific product category mentioned in the promotion (e.g., louvred pergolas, fire pits, outdoor furniture).

The discount percentage may vary depending on the promotion and product category.

  • Discount Application:

The advertised discount will be applied to the regular retail price of eligible items.

To receive the discount, the order must be paid in FULL at the time of purchase.

  • Combination with Other Offers:

This promotional offer cannot be combined with any other discounts, coupons, or special offers.

  • Eligibility:

The offer is available to new and existing customers.

Living Culture reserves the right to verify eligibility for the promotion.

  • Modifications:

Living Culture reserves the right to modify, extend, or terminate the offer at any time without prior notice.

  • Returns and Refunds:

Standard return and refund policies apply to items purchased using this promotion.

The discounted amount will be deducted from any refund for returned items.

  • Exclusions:

This offer may not apply to certain products or brands. Exclusions, if any, will be clearly stated in the promotional material.

  • Errors:

In case of any pricing or discount errors, Living Culture reserves the right to cancel any orders placed under such circumstances.

  • General:

By using this promotional offer, customers agree to these terms and conditions.
These terms and conditions are subject to change without notice.

For any questions regarding this promotion, please contact our customer service team.

Promotion Period

  • Start Date: 25th November 2024
  • End Date: 31st December 2024 (inclusive)

How to Enter

  • To enter, participants must:
  • Limit of one entry per person.

Eligibility

  • This promotion is open to New Zealand residents only.
  • The giveaway is while stocks last.

Acceptance of Terms

  • By entering, participants agree to these terms and conditions.

Prize Details

  • The prize consists of an umbrella (subject to availability).

General Conditions

  • Living Culture reserves the right to modify or cancel the giveaway at any time.
  • This giveaway is in no way sponsored, endorsed, or administered by Facebook or Instagram.

For more information, please contact: hello@livingculture.co.nz

Promotion Period

  • The Boxing Day Sale is valid from 19th December 2024 to 30th December 2024, inclusive of both dates.

Promotion Details

Receive free gift cards with qualifying purchases made during the promotional period:

  • Spend $1,000 or more and receive a $100 gift card.
  • Spend $3,000 or more and receive a $400 gift card.
  • Spend $6,000 or more and receive a $1,000 gift card.

Gift Card Conditions

  • Gift cards are valid for 2 years from the date of issue.
  • Gift cards can only be applied towards the next purchase.

General Conditions

  • The promotion is valid only for purchases made during the specified promotional period.
  • Qualifying purchase amounts are calculated before taxes, delivery fees, and any additional charges.
  • This promotion cannot be combined with other discounts, offers, or promotions unless explicitly stated.
  • If a purchase is cancelled or refunded, the gift card issued as part of the promotion will be voided.
  • Living Culture reserves the right to modify, extend, or discontinue this promotion at any time without prior notice.
  • Additional terms and conditions may apply to the use of the gift card.

Contact Information

By participating in this promotion, customers agree to the above terms and conditions. It is the customer's responsibility to understand these terms before making a purchase.