Terms and Conditions

This website is owned and operated by Qualimax Ltd trading as Living Culture. In these terms and conditions "Living Culture", "we", "our" and "us" means Qualimax Ltd, "you" refers to you the customer.

"Dollar" constitutes New Zealand dollars only. These terms and conditions together with your order constitute the entire contract between Living Culture and the customer. No other external terms and conditions are applicable to this website and business. Terms and conditions cannot be varied without prior approval from both parties in writing.

Acceptance of terms and conditions

The terms and conditions are the terms on which Living Culture offers you access to the services of our website. By registering as a member with us, or purchasing products from us, you are accepting these terms and conditions. If you do not accept these terms and conditions, you must refrain from using the services. By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen years old.

New Zealand sales only

We only sell and ship Products within New Zealand. We do not make deliveries outside of New Zealand.

Payment methods and processing times

We currently accept payments using credit card facilities or bank deposit only.

Payments will not be processed until all applicable information has been received by Living Culture. Payments are not cleared on weekends or public holidays, please ensure sufficient funds are available on credit cards for payment to be processed on the next business day.

If your payment is not received within 7 days from the date that you receive your order confirmation, Living Culture reserves the right to cancel the transaction.

Living Culture also reserves the right to change prices for products displayed on livingculture.co.nz at any time without notification.

Delivery

Living Culture always aims to dispatch your item as soon as possible, it may however take up to 10 working days from date of payment for your item to be dispatched. Please note items will not be dispatched until payment has been received in full. Estimated delivery times will be displayed at the time of checkout.

Living Culture makes every effort to deliver your product according to the estimated delivery times provided at checkout, however bears no responsibility for delays caused by courier companies. All estimated delivery times are in business days and exclude weekends and/or public holidays.

For deliveries made by Living Culture, please be aware that our standard delivery service only includes one delivery person and delivers to your front door. Some of our products may be large and heavy, so it would be helpful if someone could be available to assist with unloading. If no one will be present to help, we offer the option of adding an extra delivery person for an additional fee of $50. If you have not already made arrangements, our customer service team will contact you to discuss your delivery options when your item is ready for delivery.

Click & Collect / Contactless Collection

Customers must check their order and the condition of the goods before taking the products off site. By taking the products away from the collection site, the customer is deemed to have checked and be satisfied with the condition of the products. Living Culture is not liable for any damage found on the products after they have been transported away from the collection site*.

(*Living Culture will take responsibility for missing parts, accessories or products that cannot be assembled due to a manufacturing error).

Store Credit

Any credit awarded to the customer may only be used towards the payment of products listed on our website. Credit may only be used in accordance with the terms and conditions listed on the website. Any credit awarded is non-redeemable for cash.

If the product cannot be repaired or exchanged by the same or another item with at least the same specifications, then a full refund (including shipping) will be provided. The item(s) must be returned to us with all internal and external packaging, accessories, swing tags, labels and manuals. The item(s) must be complete and intact under the warranty provisions. Upon return Living Culture or the local distributor/manufacturer will repair or replace damaged or faulty goods. If the product cannot be repaired or exchanged for a same or similar item, a full refund (including shipping) will be provided.

Refer also to our Return and Refund policy.

Credit Card Fraud

Whilst Living Culture employs the latest in Secure Sockets Layer (SSL) technology software for its transactions with our customers, Living Culture will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorized manner.

Terms and Conditions for Promotion

1. Offer excludes purchases of pergolas & accessories, cabins and gift cards.

2. This coupon code cannot be combined with any other offer.

3. Participation in the promotion is deemed acceptance of these Terms and Conditions.

4. Offer is applicable on Living Culture website, Living Culture TradeMe store or our Wairau Road showroom only. 

5. The offer is not transferable or redeemable for cash.

6. Living Culture reserves the right to change or withdraw this offer at any time without any prior notice.

10% off first order Terms and Conditions

1. Offer excludes purchases of pergolas & accessories, cabins and gift cards.

2. This coupon code cannot be combined with any other offer.

3. Participation in the promotion is deemed acceptance of these Terms and Conditions.

4. Offer is applicable on Living Culture website, Living Culture TradeMe store or our Wairau Road showroom only.

5. The offer is not transferable or redeemable for cash.

6. Living Culture reserves the right to change or withdraw this offer at any time without any prior notice.

Terms and conditions