Living Culture always aims to dispatch your item as soon as possible. Please note items will not be dispatched until payment has been received in full.

Estimated delivery times will be displayed at the time of checkout.

Click & Collect

At checkout, select Pickup as your shipping method. Our team will contact you once your goods are ready. Pickup is only available at our warehouse in Point England (near Panmure).

Shipping Costs

Use the shipping calculator by entering your postcode to get an estimate of the shipping cost.

Returns

We will provide a full refund (including shipping) if:
- The faulty item is found to be defective and we are unable to fix or replace it
- The item was incorrectly described in website listing

Learn more about our Return and Refund Policy

If you have any Questions or Concerns

-Live chat with us

-Call us on 0800 298 398

-Email us at support@livingculture.co.nz

-Visit Our Showroom: 139 Wairau Road, Wairau Valley, Auckland, 0627

We stand behind the quality of our products. Most items include at least a 12-month warranty, with extended coverage on many collections.

If your item arrives damaged or faulty, please let us know within 14 days of delivery, and we’ll replace it at no cost.

If a problem arises during the warranty period, we’ll assess it and offer a repair, replacement, or refund where appropriate.

Want to learn more about specific warranty periods and coverage? Visit our Warranty Information page for full details.