We’re proud of the quality of our outdoor living products — and we stand behind every piece we make. Because each category uses different materials and technology, warranty periods vary by product type and collection. You’ll find all the details below.

We design our products with care, test them thoroughly, and work closely with our makers to ensure they’re fit for real life outdoors. While issues are rare, we don’t pretend they never happen. If something goes wrong, our warranties are here to protect you and your consumer rights.

Please keep your receipt or order confirmation email. It helps us find your order quickly—especially if you purchased through a showroom or partner store.

• We may ask for clear photos or a short video to understand the issue properly.
• Where possible, we’ll arrange a repair before considering a replacement.
• If the same model isn’t available, we may offer a comparable replacement or a partial refund based on the remaining warranty period.
• If the remaining warranty is less than 12 months, we may offer a refund instead of a replacement (calculated as a percentage of the time left).
• We may ask how the product was used/cared for to confirm if it’s a manufacturing fault.
• Warranties apply to residential use for the original purchaser and begin on the delivery date. They cover orders delivered within NZ.
• Warranties don’t cover commercial use or complimentary/free items.
• Damage caused by extreme weather or force majeure events isn’t covered.

• Items that have been modified or repaired by non-authorised parties.
• Accidental damage, neglect, or not following the care/safety guide. (We’ll still try to help with paid repair options if we can.)
• Normal wear and tear (minor scratches, scuffs, softening of cushions).
• Glass breakage from accidental impact.
• Cushion details such as zips and loose filling after extended use.
• Minor colour/texture variations within manufacturing tolerances.
• Heat/magnification damage (e.g., from reflective surfaces or intense localised heat).
• Ex-display items sold “as seen.”
• Any free covers or promotional gifts.

Email support@livingculture.co.nz with:

1. Your order number/receipt, and
   
2. Clear photos or a short video of the issue.
   

Once verified, we’ll arrange one of the following (in order): repair, component replacement, comparable replacement, or refund—depending on what’s most appropriate and available.

Aluminium Frames

Warranty Period: 10 years from date of purchase

Covers: Cracked or broken frames, failed welds, or structural loosening under normal use.

Not Covered: Minor scratches or finish wear, damage from impact or improper use.

Powder-Coated Finish

Warranty Period: 5 years

Covers: Peeling, blistering, or corrosion not caused by abrasion or chemical exposure.

Not Covered: Small chips or scratches from normal handling.

Teak & Timber Components

Warranty Period: 5 years

Covers: Cracks or splits that affect structural integrity.

Note: Colour change to silver grey and minor surface checks are natural and not covered.

Rope / Olefin / Fabric Components

Warranty Period: 3 years

Covers: Fading, tearing, or seam failure from defective materials or workmanship.

Not Covered: Stains, mildew from improper care, or damage from abrasive cleaners.

Cushions & Foam

Warranty Period: 3 years

Covers: Abnormal loss of shape or foam resiliency under normal use.

Not Covered: Natural softening over time or fabric wear.

Hardware & Glass

Warranty Period: 2 years

Covers: Connector failure or glass manufacturing defects.

Not Covered: Accidental breakage or surface scratches.

Covered Products: Aluminium pergolas, motorised roofs, side screens and accessories.

Aluminium Structure

Warranty Period: 10 years

Covers: Structural damage, frame cracking, or corrosion from defective materials.

Conditions: Pergola must be installed and anchored per Living Culture instructions.

Powder-Coated Finish

Warranty Period: 5 years

Covers: Peeling or blistering of the finish under normal outdoor conditions.

Motor / Louvre Mechanisms

Warranty Period: 3 years

Covers: Motor failure or louvre malfunction caused by manufacturing defects.

Not Covered: Damage from debris build-up, misuse, or unauthorised alteration.

Covered Products: Cantilever and centre-pole umbrellas, bases and canopies.

Frame & Mechanism

Warranty Period: 5 years

Covers: Cracked ribs, mast failure, or mechanism malfunction under normal use.

Not Covered: Damage from high winds or improper anchoring.

Canopy Fabric

Warranty Period: 5 years

Covers: Fading, tearing, or mildew from defective material.

Not Covered: Weather soiling, stains, or damage from wind-blown debris.

Finish & Hardware

Warranty Period: 3 years

Covers: Peeling, blistering, or corrosion of frame finish under normal conditions.

Aluminium Structure

Warranty Period: 5 years

Covers: Structural damage, frame cracking.

Conditions: Awning must be installed and anchored per Living Culture instructions.

Canopy Fabric

Warranty Period: 5 years——100% Solution Dyed Acrylic Fabric, 10 years——100% Solution Dyed French Dickson®Acrylic Fabric

Covers: Fading.

Not Covered: Weather soiling, stains, or damage from wind-blown debris.

Motor

Warranty Period: 5 years

Covers: Motor failure caused by manufacturing defects.

Not Covered: Damage from debris build-up, misuse, or unauthorised alteration.

Aluminium Structure

Warranty Period: 25 years

Covers: Structural damage, frame cracking, or corrosion from defective materials.

Conditions: Glasshouse must be installed and anchored per Living Culture instructions.

Fittings

Warranty Period: 2 years

Covers: Cracked or broken, failed welds, or structural loosening under normal use.

Not Covered: Accidental breakage or surface scratches.

Warranty Period: 1 year from date of purchase

Covers:

Defects in materials or workmanship that cause the product to fail structurally or functionally under normal residential use.

Not Covered:

• Normal wear, fading, or weathering from exposure
  
• Accidental damage, misuse, or modification
  
• Cosmetic blemishes such as scratches or surface marks that don’t affect performance
  
• Damage from improper installation, storage, or cleaning