Delivery Information

At Living Culture, we’re committed to a seamless delivery experience across New Zealand. Below, you’ll find all the details to help you plan your purchase’s journey from our door to yours.

Delivery Areas

  • Nationwide Service: We proudly ship to all regions across New Zealand, including both the North Island and South Island.
  • Special Arrangements: For remote or unique delivery locations, please contact us before placing your order so we can arrange a custom shipping solution tailored to your needs.

Processing & Dispatch Times

  • Standard Processing: In-stock items are processed and dispatched within 48 hours of payment confirmation (excluding weekends and public holidays).
  • Note for Larger Items: For particularly large or heavy items (such as outdoor furniture, pergolas, or carports), processing may take a bit longer. Please check individual product pages for any product-specific details.

Shipping Time Estimates

  • North Island (In-stock Items): Estimated 5–7 business days.
  • South Island (In-stock Items): Estimated 5–14 business days.
  • Pre-Order/Backorder Items: Estimated delivery timelines are provided on the individual product pages, so please review these details when ordering.

Delivery Services & Support

  • Standard Delivery:
    • Your order will be delivered by one professional delivery person to your front door or garage.
    • Extra Assistance: If you require help with heavy or bulky items, you can arrange for an additional delivery person (additional fee applies).
  • Special Handling for Large Items:
    • In certain North Island areas, exceptionally heavy or oversized items are delivered using our dedicated drivers and trucks.
    • For South Island deliveries, our trusted logistics partners ensure your items are handled with care all the way to your door.

Heavy Items & Assembly

  • Unloading Assistance: For large or heavy items, please ensure someone is available at delivery to help with unloading.
  • Self-Assembly: Most of our products are designed for self-assembly.
  • Optional Assembly Services: Assembly services are available for select items (such as pergolas, carports, awnings, and patio covers). Contact us to arrange this service (fee applies).
  • Helpful Guides: Detailed assembly instructions can be found on the respective product pages.

Delivery Costs

Shipping costs are determined by several factors:

  • Delivery Location: Your geographic location helps determine the best shipping option.
  • Order Volume: Costs are calculated based on the total order volume (in cubic meters).
  • Additional Services: Extra services such as additional staff assistance or handling items on stairs may incur extra fees.

Shipping fees for your specific location will be automatically calculated at checkout. For custom requests or special delivery needs, please contact us before completing your order.

Important Notes

  • Payment Clearance: Orders are dispatched only after full payment has been received.
  • Delivery Delays: While we work hard to meet our estimated timelines, Living Culture cannot be held responsible for delays caused by unforeseen circumstances or external courier issues.
  • Product-Specific Details: Always review individual product pages for any specific shipping or handling instructions that may apply.

Need Assistance?

Our friendly customer service team is here to help with any queries regarding delivery or assembly services:

Thank you for choosing Living Culture. We appreciate your trust and look forward to delivering your order with care and precision!