Pickup Hours (Pre New Year special arrangement)
10am-3pm, Tuesday to Friday (excluding public holidays)

9am - 2pm, Saturday only (until 31/12/2024)

Collecting Your Order
Once you receive your pickup confirmation email, you have 14 days to collect your order. After this time, we can't guarantee that your items will still be reserved.

If You're Running Late
If you come to collect your order after the 14-day period:

We'll do our best to fulfill your order.

If the item is no longer in stock, we'll offer you a full refund or the option to wait for our next shipment.

What to Bring
To ensure a smooth pickup process, please bring:

Your order confirmation

A valid photo ID (Driver's License, Passport, 18+ Card, or Student ID)

Before You Leave
We kindly ask that you check your order and the condition of your items before leaving our collection site. Once you've taken your products off-site, we'll assume you're satisfied with their condition.

Our Commitment to You
While we can't be responsible for damage that occurs after you've left our site, we stand by our products. We'll take full responsibility for any missing parts, accessories, or products that can't be assembled due to a manufacturing error.

Thank you for choosing Living Culture. We appreciate your business and hope you enjoy your purchase.