Dispatch & Delivery

• Quick Dispatch:
  In-stock items are processed and dispatched within 48 hours of payment confirmation (excluding weekends and public holidays).
• Estimated Delivery Times for In-Stock Items:
  North Island: Expect delivery within 5–7 business days.
  South Island: Expect delivery within 5–14 business days.
  (Exact delivery estimates are displayed at checkout.)
• Handling Heavy or Bulky Items:
  For larger or heavier items, please ensure someone is available at delivery to assist with unloading. Additional delivery assistance can be arranged if required (an extra fee may apply).

Click & Collect

• How It Works:
  At checkout, select Pickup as your shipping method. Our team will contact you once your order is ready.

• Please bring your confirmation email when you come to collect your order.

  Pickup Location: Pilkington Park, Unit 4, 167 Pilkington Road, Point England.

  Pickup Hours: 10am to 3pm (Tue-Fri) except public holidays.

  Learn More

Shipping Costs

• Calculate Your Shipping:
  Use our shipping calculator by entering your postcode at checkout to get an estimate of your shipping cost.

Returns

We offer a full refund (including shipping) under the following conditions:

• Defective Items:
  If a faulty item is found to be defective and cannot be fixed or replaced.
• Incorrect Descriptions:
  If the item does not match its website description.

Learn more about our Return and Refund Policy

Need Assistance?

• Email: support@livingculture.co.nz
• Phone: 0800 298 398
• Auckland Showroom: 139 Wairau Road, Wairau Valley, Auckland, 0627
• Christchurch Showroom: 217 Blenheim Road, Riccarton, Christchurch 8041

At livingculture.co.nz, we want to offer you the best shopping experience possible. We're here to help you in any way possible!

Generally all products at Living Culture have at least a 12 month warranty. You can check the warranty information of each item in the product description. Contact us within the warranty period if you encounter any problems associated with the product.

Living Culture will replace your product if it is found to be “dead on arrival” (DOA) at our cost.

If you change your mind after the payment is confirmed, we will issue a store credit (lessany shipping and handling fees) and the item can be returned to us at your cost. Items must be returned in "as new" condition with all packaging and accessories (including manuals).

If your item is faulty, please contact us within the warrant period and we will assess your claim on a case-by-case basis and offer a replacement, full refund or store credit.

Plantation Teak

Plantation Teak is a premium hardwood celebrated for its exceptional durability, timeless beauty, and natural resistance to the elements — making it an outstanding choice for outdoor furniture. With proper care and maintenance, your teak pieces will remain elegant and functional for many years.

Characteristics of Plantation Teak

Aesthetic Appeal:
Plantation teak is prized for its smooth, consistent grain and warm golden tone. Over time, it naturally weathers to a beautiful silver-grey patina that enhances its character and charm.

Natural Checking:
As teak responds to environmental changes, small surface cracks — known as checking — may appear. This is a normal part of teak’s natural aging process, does not affect its structural integrity, and is not considered a defect or warranty issue.

Cleaning

Steps:

1. Dilute Simple Green cleaner in water according to the manufacturer’s instructions.

2. Using a soft, non-abrasive scrub pad, gently clean the surface, always following the direction of the wood grain.

3. Rinse thoroughly with clean water to remove all residue.

4. Allow the furniture to air dry completely before use.

Tip: Avoid harsh cleaners or pressure washing, as these can damage the wood’s surface.

Sealing

Purpose:
To maintain teak’s original golden tone and protect it from moisture and UV exposure, regular sealing is recommended.

Steps:

1. Apply Semco Sealant (clear tone) soon after purchase.

2. Reapply every 6–12 months, depending on sun and weather exposure, to preserve the finish.

3. Semco Sealant can be purchased from any reputable marine supply store.

Weathering

Over time, unsealed teak will naturally weather to a soft, silver-grey colour. This graceful aging process does not compromise durability and is often preferred for its relaxed, coastal aesthetic.
If you enjoy this natural patina, minimal maintenance is required beyond occasional cleaning.

Storage and Protection

Recommendations:

• During harsh weather or long periods of non-use, protect your teak with a quality furniture cover or store it indoors.

• Always ensure the storage area is dry and well-ventilated to prevent moisture buildup and mildew.

• Avoid storing directly on damp surfaces.

Long-Term Care

By following these simple care and maintenance steps, your plantation teak furniture will retain its strength, comfort, and natural beauty — becoming a lasting feature of your outdoor living space.

For more information, check out our Care & Maintenance page.