Dispatch & Delivery

• Quick Dispatch:
  In-stock items are processed and dispatched within 48 hours of payment confirmation (excluding weekends and public holidays).
• Estimated Delivery Times for In-Stock Items:
  North Island: Expect delivery within 5–7 business days.
  South Island: Expect delivery within 5–14 business days.
  (Exact delivery estimates are displayed at checkout.)
• Handling Heavy or Bulky Items:
  For larger or heavier items, please ensure someone is available at delivery to assist with unloading. Additional delivery assistance can be arranged if required (an extra fee may apply).

Click & Collect

• How It Works:
  At checkout, select Pickup as your shipping method. Our team will contact you once your order is ready.

• Please bring your confirmation email when you come to collect your order.

  Pickup Location: Pilkington Park, Unit 4, 167 Pilkington Road, Point England.

  Pickup Hours: 8am to 4pm (Mon-Sat) except public holidays.

  Learn More

Shipping Costs

• Calculate Your Shipping:
  Use our shipping calculator by entering your postcode at checkout to get an estimate of your shipping cost.

Returns

We offer a full refund (including shipping) under the following conditions:

• Defective Items:
  If a faulty item is found to be defective and cannot be fixed or replaced.
• Incorrect Descriptions:
  If the item does not match its website description.

Refund Timeframe: Once your refund request is approved, the funds will be returned to your original payment method within 5–7 business days. (Bank processing times may vary).

Learn more about our Return and Refund Policy

Need Assistance?

• Email: support@livingculture.co.nz
• Phone: 0800 298 398
• Auckland Showroom: 139 Wairau Road, Wairau Valley, Auckland, 0627
• Christchurch Showroom: 217 Blenheim Road, Riccarton, Christchurch 8041

We stand behind the quality of our products. Most items include at least a 12-month warranty, with extended coverage on many collections.

If your item arrives damaged or faulty, please let us know within 14 days of delivery, and we’ll replace it at no cost.

If a problem arises during the warranty period, we’ll assess it and offer a repair, replacement, or refund where appropriate.

Want to learn more about specific warranty periods and coverage? Visit our Warranty Information page for full details.

Reclaimed Teak

Reclaimed teak is a premium hardwood prized for its durability, rich natural beauty, and resistance to the elements — making it an ideal material for outdoor furniture. Each piece carries its own story, crafted from salvaged wood that combines sustainability with timeless character.

Characteristics of Reclaimed Teak

• Eco-Friendly and Aesthetically Unique
  Reclaimed teak is chosen for both its environmental benefits and its rustic, aged look. Over time, it weathers beautifully, developing a silvery-grey patina that enhances its natural charm.

• Craftsmanship and Natural Movement
  Your furniture has been constructed using smaller segments of teak, laminated together to form a solid structure. As the wood adjusts to changing conditions, joints and inserts may expand, contract, or rise slightly — a completely natural process known as checking.
  Simply glue any raised inserts back down using Epoxy glue. These natural variations add to the furniture’s rustic character and are not considered faults or covered by warranty.

Cleaning

• Steps:

  1. Dilute Simple Green cleaner according to the manufacturer’s instructions.

  2. Using a soft, non-abrasive scrub pad, gently clean along the wood grain.

  3. Rinse thoroughly with clean water to remove all residue.

  4. Allow the furniture to air dry completely before use.

Sealing

• Purpose:
  To preserve teak’s original golden tone and provide protection against moisture and UV rays, regular sealing is recommended.

• Steps:

  1. Seal promptly after purchase with Semco Sealant (clear tone) — available from reputable marine supply stores.

  2. Reapply every 6–12 months, depending on the level of outdoor exposure.

  3. Regular sealing helps prevent uneven weathering and prolongs the life of your furniture.

Weathering

• Natural Aging:
  Left untreated, reclaimed teak will gracefully age to a silver-grey colour. This weathered appearance does not affect the wood’s strength or integrity — it’s part of teak’s enduring beauty.

  • If you prefer this natural patina, only minimal cleaning and care are required.

  • If you wish to maintain the golden-brown tone, apply sealant regularly as directed.

Storage and Protection

• Recommendations:

  • During extended periods of non-use or harsh weather, use protective covers or store indoors.

  • Ensure the storage area is dry and well-ventilated to prevent moisture buildup and mildew.

  • Avoid placing furniture on damp surfaces for long periods.