Dispatch & Delivery

• Quick Dispatch:
  In-stock items are processed and dispatched within 48 hours of payment confirmation (excluding weekends and public holidays).
• Estimated Delivery Times for In-Stock Items:
  North Island: Expect delivery within 5–7 business days.
  South Island: Expect delivery within 5–14 business days.
  (Exact delivery estimates are displayed at checkout.)
• Handling Heavy or Bulky Items:
  For larger or heavier items, please ensure someone is available at delivery to assist with unloading. Additional delivery assistance can be arranged if required (an extra fee may apply).

Click & Collect

• How It Works:
  At checkout, select Pickup as your shipping method. Our team will contact you once your order is ready.

• Please bring your confirmation email when you come to collect your order.

  Pickup Location: Pilkington Park, Unit 4, 167 Pilkington Road, Point England.

  Pickup Hours: 10am to 3pm (Tue-Fri) except public holidays.

  Learn More

Shipping Costs

• Calculate Your Shipping:
  Use our shipping calculator by entering your postcode at checkout to get an estimate of your shipping cost.

Returns

We offer a full refund (including shipping) under the following conditions:

• Defective Items:
  If a faulty item is found to be defective and cannot be fixed or replaced.
• Incorrect Descriptions:
  If the item does not match its website description.

Learn more about our Return and Refund Policy

Need Assistance?

• Email: support@livingculture.co.nz
• Phone: 0800 298 398
• Auckland Showroom: 139 Wairau Road, Wairau Valley, Auckland, 0627
• Christchurch Showroom: 217 Blenheim Road, Riccarton, Christchurch 8041

At livingculture.co.nz, we want to offer you the best shopping experience possible. We're here to help you in any way possible!

Generally all products at Living Culture have at least a 12 month warranty. You can check the warranty information of each item in the product description. Contact us within the warranty period if you encounter any problems associated with the product.

Living Culture will replace your product if it is found to be “dead on arrival” (DOA) at our cost.

If you change your mind after the payment is confirmed, we will issue a store credit (lessany shipping and handling fees) and the item can be returned to us at your cost. Items must be returned in "as new" condition with all packaging and accessories (including manuals).

If your item is faulty, please contact us within the warrant period and we will assess your claim on a case-by-case basis and offer a replacement, full refund or store credit.

Plantation Teak

Teak is a premium hardwood renowned for its durability, natural beauty, and resistance to the elements, making it an excellent choice for furniture. Proper care and maintenance will ensure your plantation teak pieces remain in optimal condition for years to come.​

Characteristics of Plantation Teak:

· Aesthetic Appeal: Plantation teak is favoured for its consistent grain and uniform appearance, which naturally weathers to a silver-grey patina over time.​

· Natural Checking: As environmental conditions change, teak may develop small cracks known as 'checking.' This is a natural process and does not affect the wood's structural integrity.​

Cleaning:

· Steps: 

o Dilute 'Simple Green' cleaner according to the manufacturer's instructions.​

o Using a soft, non-abrasive scrub pad, gently clean the furniture surface, following the direction of the wood grain.​

o After cleaning, rinse the furniture thoroughly with clean water to remove any residue.​

o Allow the furniture to air dry completely before use.​

Sealing:

· Purpose: To maintain teak's original golden colour and protect against moisture and UV rays, applying a teak sealer is recommended.​

· Steps:

o Seal your furniture promptly after purchase using Semco Sealant (clear tone).​

o Depending on exposure, reapply the sealant every 6 to 12 months to ensure continuous protection.​

o Semco Sealant can be purchased at reputable marine supply stores.​

Weathering:

· Natural Process: Over time, untreated teak will develop a silver-grey patina. This natural aging process does not compromise the wood's durability but adds to its unique character.​

· Maintenance Suggestion: If you appreciate this naturally weathered look, minimal maintenance is required.​

Storage and Protection:

· Recommendations: 

o During harsh weather conditions or extended periods of non-use, consider using protective covers or storing the furniture indoors to prolong its lifespan.​

o Ensure the storage environment is well-ventilated to prevent moisture buildup and potential damage.​

By following these care and maintenance guidelines, your plantation teak furniture will retain its beauty and functionality, serving as a lasting highlight in your living space.

For more information, check out our Care & Maintenance page.