WHY CHOOSE LIVING CULTURE FOR INSTALLATION

Professional installation from purchase to completion

Transform your outdoor living space with confidence by choosing professional installation directly from Living Culture. Our experienced in-house installation teams work directly for us, install only our products and manage the practical details, site-specific challenges and finishing work with care.

The benefits of Living Culture installation

•  Expert workmanship: Our fully trained, professional in-house installation teams bring specialist product knowledge and hands-on experience to each project, with a focus on structural integrity, quality and a professional finish.

•  A coordinated experience: Because Living Culture manages both the product and installation in-house, you have one accountable team for parts, labour and installation queries, reducing unnecessary handovers.

•  Stock on hand to minimise delays: Our installers carry most commonly required spare parts to site. If an additional component is needed, further stock is available through our warehouse, helping keep your installation moving with minimal disruption.

•  Practical on-site support: If a site-specific issue arises, our technical and installation teams can assess it and provide practical options to keep the project moving.

•  Automatic warranty protection: When your installation is completed by Living Culture, your installation warranty cover applies automatically. You do not need to register the installation or complete separate warranty or guarantee forms.

•  Clean Site Guarantee: We treat your property with respect. Once the installation is complete, our team thoroughly cleans the work area and removes all installation waste, leaving you with nothing to do except enjoy your new outdoor space.

24-month labour and workmanship guarantee

Living Culture installations include a 24-month labour and workmanship guarantee, subject to the applicable warranty terms and exclusions. During this period, we will repair or rectify defects directly resulting from faulty installation workmanship. Product-related matters are assessed under the applicable product warranty terms.

Designed and installed with compliance in mind

•  Professional design: Where required, product and installation details are prepared or reviewed by an appropriately qualified design professional.

•  Supervised installation: Work is carried out under the supervision of a competent and experienced installation team.

TERMS AND CONDITIONS PERGOLA INSTALLATION SERVICES

Dispatch & Delivery

• Quick Dispatch:
  In-stock items are processed and dispatched within 48 hours of payment confirmation (excluding weekends and public holidays).
• Estimated Delivery Times for In-Stock Items:
  North Island: Expect delivery within 5–7 business days.
  South Island: Expect delivery within 5–14 business days.
  (Exact delivery estimates are displayed at checkout.)
• Handling Heavy or Bulky Items:
  For larger or heavier items, please ensure someone is available at delivery to assist with unloading. Additional delivery assistance can be arranged if required (an extra fee may apply).

Click & Collect

• How It Works:
  At checkout, select Pickup as your shipping method. Our team will contact you once your order is ready.

• Please bring your confirmation email when you come to collect your order.

  Pickup Location: Pilkington Park, Unit 4, 167 Pilkington Road, Point England.

  Pickup Hours: 8am to 4pm (Mon-Sat) except public holidays.

  Learn More

Shipping Costs

• Calculate Your Shipping:
  Use our shipping calculator by entering your postcode at checkout to get an estimate of your shipping cost.

Returns

We offer a full refund (including shipping) under the following conditions:

• Defective Items:
  If a faulty item is found to be defective and cannot be fixed or replaced.
• Incorrect Descriptions:
  If the item does not match its website description.

Refund Timeframe: Once your refund request is approved, the funds will be returned to your original payment method within 5–7 business days. (Bank processing times may vary).

Learn more about our Return and Refund Policy

Need Assistance?

• Email: support@livingculture.co.nz
• Phone: 0800 298 398
• Auckland Showroom: 139 Wairau Road, Wairau Valley, Auckland, 0627
• Christchurch Showroom: 217 Blenheim Road, Riccarton, Christchurch 8041

We stand behind the quality of our products. Most items include at least a 12-month warranty, with extended coverage on many collections.

If your item arrives damaged or faulty, please let us know within 14 days of delivery, and we’ll replace it at no cost.

If a problem arises during the warranty period, we’ll assess it and offer a repair, replacement, or refund where appropriate.

Want to learn more about specific warranty periods and coverage? Visit our Warranty Information page for full details.