Dispatch & Delivery

• Quick Dispatch:
  In-stock items are processed and dispatched within 48 hours of payment confirmation (excluding weekends and public holidays).
• Estimated Delivery Times for In-Stock Items:
  North Island: Expect delivery within 5–7 business days.
  South Island: Expect delivery within 5–14 business days.
  (Exact delivery estimates are displayed at checkout.)
• Handling Heavy or Bulky Items:
  For larger or heavier items, please ensure someone is available at delivery to assist with unloading. Additional delivery assistance can be arranged if required (an extra fee may apply).

Click & Collect

• How It Works:
  At checkout, select Pickup as your shipping method. Our team will contact you once your order is ready.

• Please bring your confirmation email when you come to collect your order.

  Pickup Location: Pilkington Park, Unit 4, 167 Pilkington Road, Point England.

  Pickup Hours: 8am to 4pm (Mon-Sat) except public holidays.

  Learn More

Shipping Costs

• Calculate Your Shipping:
  Use our shipping calculator by entering your postcode at checkout to get an estimate of your shipping cost.

Returns

We offer a full refund (including shipping) under the following conditions:

• Defective Items:
  If a faulty item is found to be defective and cannot be fixed or replaced.
• Incorrect Descriptions:
  If the item does not match its website description.

Refund Timeframe: Once your refund request is approved, the funds will be returned to your original payment method within 5–7 business days. (Bank processing times may vary).

Learn more about our Return and Refund Policy

Need Assistance?

• Email: support@livingculture.co.nz
• Phone: 0800 298 398
• Auckland Showroom: 139 Wairau Road, Wairau Valley, Auckland, 0627
• Christchurch Showroom: 217 Blenheim Road, Riccarton, Christchurch 8041

We stand behind the quality of our products. Most items include at least a 12-month warranty, with extended coverage on many collections.

If your item arrives damaged or faulty, please let us know within 14 days of delivery, and we’ll replace it at no cost.

If a problem arises during the warranty period, we’ll assess it and offer a repair, replacement, or refund where appropriate.

Want to learn more about specific warranty periods and coverage? Visit our Warranty Information page for full details.

Sunbrella Fabric

Sunbrella fabrics have been tested thoroughly and are designed with the latest fabric innovations. They are water, mould, and mildew-resistant, easy to clean, UV-stabilised, and have high fade resistance.

Care & Cleaning

1. Prepare a solution of 1 cup of bleach and 1/4 cup of mild soap per gallon of water.​

2. Spray the solution on the entire area and allow it to soak into the fabric for 15 minutes.​

3. Clean the surface with a sponge, clean towel, or very soft-bristle brush.​

4. Rinse thoroughly to remove all soap residue.​

5. Allow the fabric to air dry.​

By following these care guidelines, you can maintain the appearance and longevity of your Sunbrella fabrics.

For more information, check out our Care & Maintenance page.