Dispatch & Delivery

• Quick Dispatch:
  In-stock items are processed and dispatched within 48 hours of payment confirmation (excluding weekends and public holidays).
• Estimated Delivery Times for In-Stock Items:
  North Island: Expect delivery within 5–7 business days.
  South Island: Expect delivery within 5–14 business days.
  (Exact delivery estimates are displayed at checkout.)
• Handling Heavy or Bulky Items:
  For larger or heavier items, please ensure someone is available at delivery to assist with unloading. Additional delivery assistance can be arranged if required (an extra fee may apply).

Click & Collect

• How It Works:
  At checkout, select Pickup as your shipping method. Our team will contact you once your order is ready.

• Please bring your confirmation email when you come to collect your order.

  Pickup Location: Pilkington Park, Unit 4, 167 Pilkington Road, Point England.

  Pickup Hours: 8am to 4pm (Mon-Sat) except public holidays.

  Learn More

Shipping Costs

• Calculate Your Shipping:
  Use our shipping calculator by entering your postcode at checkout to get an estimate of your shipping cost.

Returns

We offer a full refund (including shipping) under the following conditions:

• Defective Items:
  If a faulty item is found to be defective and cannot be fixed or replaced.
• Incorrect Descriptions:
  If the item does not match its website description.

Refund Timeframe: Once your refund request is approved, the funds will be returned to your original payment method within 5–7 business days. (Bank processing times may vary).

Learn more about our Return and Refund Policy

Need Assistance?

• Email: support@livingculture.co.nz
• Phone: 0800 298 398
• Auckland Showroom: 139 Wairau Road, Wairau Valley, Auckland, 0627
• Christchurch Showroom: 217 Blenheim Road, Riccarton, Christchurch 8041

We stand behind the quality of our products. Most items include at least a 12-month warranty, with extended coverage on many collections.

If your item arrives damaged or faulty, please let us know within 14 days of delivery, and we’ll replace it at no cost.

If a problem arises during the warranty period, we’ll assess it and offer a repair, replacement, or refund where appropriate.

Want to learn more about specific warranty periods and coverage? Visit our Warranty Information page for full details.

Characteristics

• ELEMENTI HOME furniture made with GFRC is handcrafted using a customised concrete blend and sealed with a proprietary method.

• Subtle variations in colour and minor pores may occur due to the natural properties of concrete, making each piece unique.

• Over time, exposure to outdoor conditions may cause fading and non-structural hairline cracks, which do not affect the table's structural integrity.

Recommendations

• Avoid sliding objects across the table surface to prevent scratches or damage.

• Keep acidic substances away (e.g., citrus, olive oil) as they can damage the sealant.

• Do not place hot items directly on the surface. Always use a trivet or coaster.

• Clean spills immediately (e.g., coffee, juice, wine) to prevent stains.

Maintenance and Cleaning

• Regular Cleaning

  • Regular cleaning helps maintain safe use and extends the furniture’s lifespan.

  • White concrete furniture has a water-based paint layer that can age over time. Indoor or covered outdoor use is recommended.

• Cleaning the Tabletop

  • Wipe up spills immediately to prevent absorption and permanent stains.

  • Use a dry, clean cloth to soak up liquids instead of spreading them.

  • Cleaning Steps:

    1. Mix mild detergent with warm water.

    2. Use a soft cloth or sponge to gently clean dirt and stains.

    3. Wipe off soap residue with a damp cloth.

    4. Dry thoroughly with a clean cloth to prevent watermarks.

  • Regular cleaning extends the product's service life.

• Warnings

  • Do not use oil-based or polished cleaning products.

  • Avoid rough brushes or abrasive sponges.

  • Do not use sharp objects on the surface to prevent scratches.

  • Do not place food directly on the surface—always use a plate.

  • Use a dust cover to protect the furniture from rain and debris when not in use.

  • Store indoors during winter.

  • Do not expose the furniture to extreme cold, as it may cause cracking.

• Using a Water-Based Sealing Agent

  • Outdoor furniture should be maintained every six months for longevity.

  • Ensure the surface is dust-free before application.

  • Use a soft cloth to apply the sealant evenly.

  • Allow the surface to dry completely before wiping off any residue.