Dispatch & Delivery

• Quick Dispatch:
  In-stock items are processed and dispatched within 48 hours of payment confirmation (excluding weekends and public holidays).
• Estimated Delivery Times for In-Stock Items:
  North Island: Expect delivery within 5–7 business days.
  South Island: Expect delivery within 5–14 business days.
  (Exact delivery estimates are displayed at checkout.)
• Handling Heavy or Bulky Items:
  For larger or heavier items, please ensure someone is available at delivery to assist with unloading. Additional delivery assistance can be arranged if required (an extra fee may apply).

Click & Collect

• How It Works:
  At checkout, select Pickup as your shipping method. Our team will contact you once your order is ready.

• Please bring your confirmation email when you come to collect your order.

  Pickup Location: Pilkington Park, Unit 4, 167 Pilkington Road, Point England.

  Pickup Hours: 10am to 3pm (Tue-Fri) except public holidays.

  Learn More

Shipping Costs

• Calculate Your Shipping:
  Use our shipping calculator by entering your postcode at checkout to get an estimate of your shipping cost.

Returns

We offer a full refund (including shipping) under the following conditions:

• Defective Items:
  If a faulty item is found to be defective and cannot be fixed or replaced.
• Incorrect Descriptions:
  If the item does not match its website description.

Learn more about our Return and Refund Policy

Need Assistance?

• Email: support@livingculture.co.nz
• Phone: 0800 298 398
• Auckland Showroom: 139 Wairau Road, Wairau Valley, Auckland, 0627
• Christchurch Showroom: 217 Blenheim Road, Riccarton, Christchurch 8041

Manual Models

Motorised Models

Regions Covered

We offer our assembly service throughout New Zealand, with varying availability depending on the region and time of year:

At livingculture.co.nz, we want to offer you the best shopping experience possible. We're here to help you in any way possible!

Generally all products at Living Culture have at least a 12 month warranty. You can check the warranty information of each item in the product description. Contact us within the warranty period if you encounter any problems associated with the product.

Living Culture will replace your product if it is found to be “dead on arrival” (DOA) at our cost.

If you change your mind after the payment is confirmed, we will issue a store credit (lessany shipping and handling fees) and the item can be returned to us at your cost. Items must be returned in "as new" condition with all packaging and accessories (including manuals).

If your item is faulty, please contact us within the warrant period and we will assess your claim on a case-by-case basis and offer a replacement, full refund or store credit.

Acrylic fabrics are renowned for their exceptional weather resistance and colorfastness, making them ideal for prolonged outdoor use. To maintain their optimal condition, please follow these care guidelines:​

1. Regular Cleaning: Gently remove surface dust and debris using a soft-bristle brush or vacuum cleaner.​

2. Cleaning: For minor stains, prepare a cleaning solution by mixing neutral soap with warm water at approximately 37°C. Use a soft cloth or sponge to gently blot the stained area, working in a circular motion. Avoid using bleach or harsh chemicals to prevent fabric damage.​

3. Rinsing and Drying: After cleaning, thoroughly rinse the pillow with clean water to remove any detergent residue. Gently squeeze out excess water without wringing to prevent fabric deformation. Allow the pillow to air dry naturally in a well-ventilated area, avoiding direct sunlight to prevent potential fading.​

4. Ironing: Do not use high-temperature ironing, as excessive heat can cause discoloration or damage to the fabric. If necessary, use a low-temperature setting and place a protective cloth between the iron and the pillow fabric.​

5. Mold Prevention: Although acrylic fabric is inherently resistant to mildew, ensure pillows are completely dry before use or storage, especially in high-humidity environments, to further inhibit mold growth.​

6. Storage Recommendations: When not in use, store pillows in a dry, cool place. Avoid prolonged exposure to harsh weather conditions to extend their lifespan.​

By adhering to these care practices, your acrylic fabric outdoor throw pillows will maintain their aesthetic appeal and durability, enhancing the comfort and charm of your outdoor spaces.

For more information, check out our Care & Maintenance page.