Shipping & Returns

Dispatch & Delivery

Quick Dispatch:
In-stock items are processed and dispatched within 48 hours of payment confirmation (excluding weekends and public holidays).
Estimated Delivery Times for In-Stock Items:
North Island: Expect delivery within 5–7 business days.
South Island: Expect delivery within 5–14 business days.
(Exact delivery estimates are displayed at checkout.)
Handling Heavy or Bulky Items:
For larger or heavier items, please ensure someone is available at delivery to assist with unloading. Additional delivery assistance can be arranged if required (an extra fee may apply).

Click & Collect

How It Works:
At checkout, select Pickup as your shipping method. Our team will contact you once your order is ready.
Please bring your confirmation email when you come to collect your order.

Pickup Location: Pilkington Park, Unit 4, 167 Pilkington Road, Point England.

Pickup Hours: 10am to 3pm (Tue-Fri) except public holidays.

Learn More

Shipping Costs

Calculate Your Shipping:
Use our shipping calculator by entering your postcode at checkout to get an estimate of your shipping cost.

Returns

We offer a full refund (including shipping) under the following conditions:

Defective Items:
If a faulty item is found to be defective and cannot be fixed or replaced.
Incorrect Descriptions:
If the item does not match its website description.

Need Assistance?

Get in Touch